Before we can do anything on your behalf with regards to Facebook we first must have proper permissions on your Facebook Business Page.

After you purchase access to our platform there is an onboarding process that you go through and one of the steps is to give us the permissions we need to manage and act on behalf of your Facebook Business Page.

Here's a short video on how to access your Page Roles and verify that we have the permissions, give us permissions, or remove permissions of another person who shouldn't have access anymore.

Step One: Navigate to your Facebook Business Page from a computer or laptop.

Step Two: Click on Settings above the cover photo on the right-hand side.

Step Three: On the left-hand side click on Page Roles.

On this screen, you'll see who has or does not have permissions as well as anyone still pending permissions approval.